Policy
Final Sale and Support Policy in Cambodia
Mugnee Cambodia follows a strict no return and no refund policy for all company-supplied products. Once an order is confirmed and delivered, return and refund options are not available. For any technical issue, our support team provides troubleshooting and service guidance based on warranty and signed commercial terms.
Return Option
Not Available
All delivered products are final sale and cannot be returned.
Refund Option
Not Available
Payments are non-refundable after confirmed order and delivery.
Support Response
Within 24 Hours
Our team provides technical troubleshooting for reported issues.
What We Provide
- Troubleshooting and technical guidance for installed or delivered products
- Warranty service based on product condition and signed agreement
- Onsite technical visit when remote support cannot resolve the issue
- Commercial follow-up through official support channel with case reference
What Is Not Available
- Return of delivered products
- Refund after order confirmation, processing, or delivery
- Cash refund for completed installation or consumed labor
- Refund request for custom-configured, made-to-order, or project-cut items
Issue Support Process
- 1
Report the issue
Contact our support team and share your invoice number, delivery date, and site location.
- 2
Submit issue evidence
Provide clear photos/videos, model/serial label, and a short description of the problem.
- 3
Technical diagnostics
Our engineers run remote checks first and arrange onsite support if required by scope.
- 4
Resolution and follow-up
We provide the applicable service action under warranty and signed commercial terms.
Documents Required for Faster Approval
- Purchase invoice or quotation reference
- Delivery note or commissioning/handover record (if applicable)
- Item model and serial number photo
- Issue photos/videos and brief failure description
- Site contact person and phone number
Final-Sale Notes
- Return of delivered products
- Refund after order confirmation, processing, or delivery
- Cash refund for completed installation or consumed labor
- Refund request for custom-configured, made-to-order, or project-cut items
Expected Support Timeline
| Stage | Typical Duration |
|---|---|
| Initial acknowledgment | Within 24 hours |
| Technical validation | 2-5 working days (depends on evidence/site access) |
| Service action and next steps | After validation and availability confirmation |
| Policy note | No return and no refund for delivered products |
Timeline may vary for province logistics and third-party transport schedules.
Need Technical Support?
Since return and refund are not available, please submit technical issue details from our contact page with project location (Phnom Penh, Siem Reap, Sihanoukville, or other provinces), invoice reference, and issue evidence.
Related Policy and Support Pages
Company Return Policy FAQs in Cambodia
Do you offer product return in Cambodia?v
No. Mugnee Cambodia does not offer product return. All delivered products are treated as final sale.
Do you offer refund for delivered products?v
No. We do not provide refunds for delivered products. Payment is non-refundable once order and delivery are completed.
What if my product has a technical issue?v
Please contact support with invoice details, serial information, and issue evidence. Our team will provide troubleshooting and service support under warranty terms.
Can I get refund for installation charge or service labor?v
No. Completed installation and consumed labor are non-refundable unless explicitly stated in a signed contract.
Can I cancel and refund after order processing starts?v
Cancellation and refund are not available once processing has started. Please contact support immediately if you need urgent order status help.
What documents should I share for support?v
Please share invoice or purchase proof, delivery/handover reference, model and serial photo, and clear issue photos or videos.
How can I escalate a delayed support case?v
If your case is delayed, contact us via the official contact page with your case reference number for follow-up.